FREE shipping worldwide on orders over $45 USD

Shipping and Returns


Shipping

We offer FREE shipping to anywhere in the world on orders over $45 USD.

For orders below $45 USD, flat rate Standard Shipping worldwide of $6.95 USD applies.

Delivery

Depending on the region, the delivery time to anywhere in the world is usually between 10-20 business days.

Tracking

A tracking number is provided with a shipping confirmation email.

Duties, taxes and brokerage fees

ToDoTea is not responsible for any duties, taxes and brokerage fees associated with the shipment.

These costs are the sole responsibility of the customer.

Returns

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@todotea.com.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.